Incentive Information

  • How long will it take for points to appear on my wellness platform?

    Points may take up to two weeks to show on your BeWell or HealthySteps to Wellness platform. They will show up under Rewards in the Custom area.

  • What is the requirement to receive points for Healthy Living activities?

    To receive points for Healthy Living activities participants must be enrolled in the BeWell or HealthySteps to Wellness Programs and meet the minimum requirements as stated below. There is no need to fill out a form after completing an activity.

    • Watch 80% of a live webinar or its recording (if recorded)
    • Watch 80% of the required amount of a class or class series (as stated in class description)
    • Watch 80% of a Teams class
    • Attend at least 2 of 3 Lifestyle Coaching sessions
    • Be logged into the appropriate affiliation and watch at least 80% of an on-demand webinar

  • How do I know which Healthy Living activity I have registered for?

    Go to Healthy Living and log in with your affiliation at the top. Next click on your dashboard in the upper right corner. You will see a list of the last 50 Healthy Living offerings you have registered for and the points status for each offering.

Payment Information

  • All Healthy Living offerings are STAP and EA-approved. We also accept credit card payments through our secure link.

Refund Policy

  • What is the refund policy for Healthy Living offerings?

    Refunds are given for Healthy Living classes, webinars or Lifestyle Coaching when a request comes into Healthy Living more than 24 hours before the start of the webinar, first class in a series, or first coaching appointment. A $10 processing fee will be charged for all credit card refunds. There are no refunds given for Healthy Living apps.

Dropping Healthy Living Offerings

  • How do I drop a paid class?

    You must contact Healthy Living at least 24 hours before your first class to request a drop for a paid class and receive a refund. A $10 processing fee will be charged for all credit card refunds.

  • How do I drop a free class?

    Participants can self-drop a free class if this is done more than 24 hours before the start of class. To do this log into the Healthy Living site and go to your dashboard in the upper right corner. On your dashboard you will find your registered offerings and a drop button next to any free offering.

  • How do I drop Lifestyle Coaching?

    Lifestyle Coaching may be dropped more than 24 hours before your first coaching appointment by contacting Healthy Living. A $10 processing fee will be charged for all credit card refunds.

  • How do I drop a Healthy Living app?

    There are no refunds for Healthy Living apps.

Lifestyle Coaching

  • How do I schedule my Lifestyle Coaching appointments?

    You can schedule your coaching appointments by logging into Healthy Living and going to your dashboard in the upper right corner. Click on your coaching registration on your dashboard to see the links to schedule your appointments.

  • How do I cancel and reschedule my Lifestyle Coaching appointment?

    For an appointment that is more than 24 hours away, you will first need to cancel the appointment before you can reschedule it. To do this, log into Healthy Living and go to your dashboard in the upper right corner. Click on the appointment you need to cancel and then follow the steps to select a new date. If your appointment is less than 24 hours away, you will need to email healthyliving@stanford.edu to cancel your appointment and alert your coach, and this appointment will be forfeited. Reach out to healthyliving@stanford.edu for other time-sensitive coaching issues.

Teams

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